Blog

Harnessing the Power of Emotions to Lead

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Leaders are human beings, not robots. Which means they experience emotions. But in many organizations, #emotions and #leadership are like oil and water. And being “emotional” can sound the death-knell for your career. And so emotions like fear, anger, disappointment, and confusion are suppressed in the name of being “professional”. However, as the call for […]

Future Skills

What skills will be “in” in 2025?

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2025 is 7 years in the future and given the dizzying pace of change, the skills that I outline may well be obsolete by then. However, looking forward in 2018, in my view the top skills required in 2025 would be:  People savvy Learning agility Digital mindset & adeptness Ability to be centered Creative and […]

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Training retail front-end staff

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Paco Underhill writes in ‘Why we buy’ – “When service is poor, shoppers will find another store; bad service undoes good merchandise, prices and location almost every time”. Customer service means serving and satisfying the customers. And selling means the same. Now broadly three areas impact on a retail salesperson’s ability to provide stellar customer service […]

Blog

But, why are behavioral skills important?

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All #success in life finally boils down to your ability to master yourself and to get along with others. Let me explain what I mean by mastering yourself – ability to set priorities, visualize goals, persist in the face of obstacles, manage time, find creative solutions, manage relationships, balance roles etc. It is often said that, “you […]

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How to apply #LearningTheories in #RetailTraining?

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#Learning and its mirror image training is a hot topic of discussion in the whole of corporate India, as it struggles to find competent people to move the wheels of growth. However, how people learn is a multi-disciplinary science that draws from various disciplines- psychology, anthropology, physiology, neurology etc.  The result are learning theories that attempt to give […]

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Story on Leadership for Trainers: David and Goliath

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You might be familiar with the biblical story of David and Goliath. I revisited the story before the Delhi State elections in Feb 2015 when in an article talking about Malcolm Gladwell’s book “David and Goliath: Underdogs, Misfits, and the Art of Battling Giants” the columnist said that it explains the AAP win of December […]