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Leaders are human beings, not robots. Which means they experience emotions. But in many organizations, #emotions and #leadership are like oil and water. And being “emotional” can sound the death-knell for your career. And so emotions like fear, anger, disappointment, and confusion are suppressed in the name of being “professional”. However, as the call for …

When Alvin Toffler wrote “Future Shock”, I doubt if even he imagined the dizzying pace of change that has enveloped our world. There has been disruptive change in almost all spheres of life over the last couple of decades from the way we communicate to the way we travel. However, one sphere that has been the most …

#Instructional leadership to me simply means leading from the front. It is critical that as the head of a #trainingorganization we do not fall in the trap of only handling bureaucratic activities and keep the main the main thing, which is facilitating learning. An Instructional leader in my situation, who is handling huge pan-India projects with a …

Paco Underhill writes in ‘Why we buy’ – “When service is poor, shoppers will find another store; bad service undoes good merchandise, prices and location almost every time”. Customer service means serving and satisfying the customers. And selling means the same. Now broadly three areas impact on a retail salesperson’s ability to provide stellar customer service …

All #success in life finally boils down to your ability to master yourself and to get along with others. Let me explain what I mean by mastering yourself – ability to set priorities, visualize goals, persist in the face of obstacles, manage time, find creative solutions, manage relationships, balance roles etc. It is often said that, “you …

#Learning and its mirror image training is a hot topic of discussion in the whole of corporate India, as it struggles to find competent people to move the wheels of growth. However, how people learn is a multi-disciplinary science that draws from various disciplines- psychology, anthropology, physiology, neurology etc.  The result are learning theories that attempt to give …

In my training practice of 17 years, I have come across participants in my “Effective Communication workshops” from different organizations ranging from MNC’s to PSU’s and across different levels of the organization. Most people in their effort to communicate speak too much. They tend to believe that the amount of airtime they get to speak …

You might be familiar with the biblical story of David and Goliath. I revisited the story before the Delhi State elections in Feb 2015 when in an article talking about Malcolm Gladwell’s book “David and Goliath: Underdogs, Misfits, and the Art of Battling Giants” the columnist said that it explains the AAP win of December …

Larks Insight: A leader needs to exhibit the ability to: Be able to observe early signs of change in their environment and forecast the future market changes Change according to the changing environment Take proactive steps to ensure business survival One of the well-loved Aesop’s tales, “The Ant and the Grasshopper” can use to discuss …