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Training retail front-end staff

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Paco Underhill writes in ‘Why we buy’ – “When service is poor, shoppers will find another store; bad service undoes good merchandise, prices and location almost every time”. Customer service means serving and satisfying the customers. And selling means the same. Now broadly three areas impact on a retail salesperson’s ability to provide stellar customer service […]

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But, why are behavioral skills important?

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All #success in life finally boils down to your ability to master yourself and to get along with others. Let me explain what I mean by mastering yourself – ability to set priorities, visualize goals, persist in the face of obstacles, manage time, find creative solutions, manage relationships, balance roles etc. It is often said that, “you […]

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How to apply #LearningTheories in #RetailTraining?

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#Learning and its mirror image training is a hot topic of discussion in the whole of corporate India, as it struggles to find competent people to move the wheels of growth. However, how people learn is a multi-disciplinary science that draws from various disciplines- psychology, anthropology, physiology, neurology etc.  The result are learning theories that attempt to give […]

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Story on Leadership for Trainers: David and Goliath

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You might be familiar with the biblical story of David and Goliath. I revisited the story before the Delhi State elections in Feb 2015 when in an article talking about Malcolm Gladwell’s book “David and Goliath: Underdogs, Misfits, and the Art of Battling Giants” the columnist said that it explains the AAP win of December […]

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Story for corporate training: leading from the front

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Larks insight: Leadership is not just commanding, it is guidance and helping so that the work gets done. “ The story goes that sometime, close to a battlefield over 200 years ago, a man in civilian clothes rode past a small group of exhausted battle-weary soldiers digging an obviously important defensive position. The section leader, […]