The needle really does move: #Workshop on #EmailWriting

One of the common refrains of training managers and business heads is that they want to see the needle move post training.

And it is tough to show the needle move in the case of behavioral training…Yes, you have sophisticated methods of calculating ROI on behavioral training interventions but they take substantial time, effort and money. Also a 2 day session can have limited impact on a vast area such as .

It is precisely why; when you get a mail like the one underneath you are delighted.

“From: Sahu, Bikram

Sent: Friday

To: anila@larkslearning.com
Subject: Mail writing improvement end of the class

Hi Anila,

As requested, please find all mails below in which I can see the improvements in every mail I wrote.

Thank you very much for your support and feedback, which helped me in improving my mail writing ability.

Best Regards

Bikram Sahu”

The client in this case was a MNC in the networking space and the participants IT professionals with great technical skills but limited communication skills. The methodology used here was to take a very commonplace situation which every employee needs to email on: request for leave and get the participants to write out an email. (This provides the base level). The next step was to provide capsules of input. Post each capsule, the email was revisited with the aim of improving it (in light of the new information). The participants reach application on Blooms Taxonomy.

Attempt 1: (Base Level)

From: Sahu, Bikram

Sent: Friday

To: Kumar, Anuj

 Subject: Leave approval required from 11th to 18th Oct. 2015

Hi Anuj,

Please approve my personal leave, as I want to take leave from 11th to 18th Oct. 2015.

I would be available on phone of any emergency.

Thanks in advance

Best Regards,

Bikram Sahu

 

Attempt 2:

From: Sahu, Bikram

Sent: Friday

To: Kumar, Anuj

Subject: Leave approval required from 11th to 18th Oct. 2015

Hi Anuj,

This is a request for leave approval from 11th to 18th Oct. 2015.

As we discussed I will be on leave to attend the Marriage ceremony of my sister.

I would be available on phone for any emergency.

Thanks in advance.

Best Regards,

Bikram Sahu

 

Attempt 3:

From: Sahu, Bikram
Sent: Friday
To: Kumar, Anuj

Subject: Leave approval required from 11th to 18th Oct. 2014
Importance: High

Hi Anuj,

This is regarding leave approval required from 11th to 18th Oct. 2014.

As I have planned to travel to my home town to attend the Marriage ceremony of my sister.

I would be available on phone for any emergency.

Thanks for the approval in advance.

Best Regards

Bikram Sahu

 

Attempt 4:

From: Sahu, Bikram
Sent: Friday
To: Kumar, Anuj

Importance: High

Subject: Leave request from 11th to 18th Oct. 2014

Hi Anuj,

This is a request for leave approval (Annual leave) from 11th to 18th Oct. 2014.

As we discussed, I will be on leave to attend the Marriage ceremony of my sister. Accordingly I have also applied in the eleave tool for the approval.

I will hand over all scheduled meetings and planned activities to Mr. Binay and I would be available on phone for any emergency.

Thanks in advance.

Best Regards

Bikram Sahu

 

What is the difference that you observe?

Is it in the grammar?

Grammar is very difficult to correct in a 1 or 2 days’ workshop.  The best strategy is to depend on Grammar Check and simply rewrite the sentence in other words if grammar check shows an error.

Or is it in the other aspects of communication: You attitude, clarity, completeness etc.

These are skills that can be relatively easily implemented and the needle thus moves in the effectiveness of communication.

Another client comes to mind where this team was the IT support team and was interacting with counterparts in America. We requested for actual emails written by the participants to get a fair idea of the issues. We could not understand a thing they wrote…initially we assumed it was because of the jargon they used. When we discussed the same with their business managers they claimed that neither could they. Worse their counterparts in U.S were also unable to comprehend what they wrote. This wasted tremendous time due to differences in time zones. The result was that these extremely proficient IT professionals were walking across to their managers who were then writing out the emails which they then forwarded. (Upward delegation at its best) 2 days is insufficient to bring them up to speed on grammar and the finer points of English, however it is sufficient to ensure the needle moves.

We understood that each email they wrote was unique so we could not create sample emails that they could just use. But the context of each mail was the same…they were troubleshooting after an IT glitch. So we came up with a customized format (SART) that they would use each time they wrote:

  1. Situation
  2. Actions Taken
  3. Response required
  4. Timeline

The emails were instantly more intelligible…Needle Moved.

 

Contributed by Lovely Kumar & Anila Rattan:  facilitators, trainers, psychometric assessors and is co-founders at Larks Learning Pvt. Ltd. They have worked with a range of corporates and academic institutions. Additionally they have obtained international certifications in training and psychometric assessments.

Get the advantage to your team today. Contact Anila Rattan at www.larkslearning.com, anila@larkslearning.com or 91-9810335546 or Lovely Kumar at lovely@larkslearning.com or 91-9899108659.

 

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