Fundamentals of Leadership-1:

Managing multiple priorities, effective delegation, coaching and mentoring

Over view of the program

Leadership / Managerial skills are what distinguish great manager-leaders from strugglers. Among a plethora of leadership- managerial skills, managing multiple priorities, effective delegation and coaching stand out. It is of utmost importance that managers master these skills in order to ensure peak productivity from their subordinates and therefore ensure that the organizations goals are met.

Program Coverage

  • Identify that you have to change old habits to put new time management practices in place.
  • Distinguish the difference between being more efficient and effective, and how you can be both.
  • Identify major “time stealers” (e.g. interruptions/ procrastination/ distractions etc.) and discover practical strategies and techniques to overcome them.
  • Identify what “drives” your day, and recognize that it is not always what adds value.
  • Recognize why planning your daily/ weekly/ monthly (routine) tasks are so important and how to do this.
  • Recognize why planning, managing and successfully executing small projects is so important and how to get all stakeholders to contribute to the end result.
  • Use a 5-step mini-project planning tool for any project in your role.
  • Proactively plan and prioritize your work.
  • How to say “no” to work you should not be doing, whilst still maintaining a reputation of being a hard worker who adds value to the business.
  • Identify why managers don’t delegate/assign responsibility to other staff and why they should.
  • Use a 6-step model to successfully assign responsibility/delegate.
  • Take back control of your time and start achieving goals that add value to the business and increase your work satisfaction.
  • Use an effective coaching model to build staff skills and competence.

Duration

2 days intensive workshop


Fundamentals of leadership – 2

Managing staff performance, managing conflict, supporting and engaging your staff and giving developmental feedback

 Over view of the program

Are leaders born or made? The debate rages.. However, each one of us can enhance our leadership ability by adding some arrows to our quiver. This program aims at learning how to engage your staff, manage staff performance, manage conflict and give developmental feedback. “The conventional definition of management is getting work done through people, but real management is developing people through work.”- Agha Hasan Abedi

Program Coverage

At the end of the session you will be able to:

  • Identify causes of performance and / or behavior problems and understand how managers sometimes unwittingly contribute to their occurrence.
  • Understand how a manager can impact staff motivation / engagement.
  • Relate relevant theories of motivation to your project and discuss the implications for you as a leader and your business
  • State how effective interpersonal communication affects our relationships and sense of “connection” with others
  • Demonstrate active listening skills
  • Communicate more effectively by: a. Avoiding the 5 deadly sins of non-listening b. Using active listening to ensure meaningful two-way discussions and secure individuals commitment
  • Clearly communicate performance and behavior expectations and standards through simple conversations, so staffs do what you want them to!
  • Clearly communicate performance and behavior expectations and standards with new and existing staff (if you need to raise the bar)
  • Identify what effective feedback is; give positive feedback where it is due to maintain high motivation levels; as well as give corrective / developmental feedback when someone’s performance is off track or behavior is inappropriate.
  • Turn potential conflict situations with difficult staff into positive interactions through a. Awareness of own (and others’) natural emotional responses b. Application of simple techniques and language to maintain control and promote logical discussion
  • Create an action plan documenting the changes you need to make in your role to increase staff motivation; as well as any support you might need to achieve these results.

Duration

2 days


Enhance productivity through developmental feedback

 Over view of the program

The aim of feedback is performance improvement. Period. However many managers struggle with the fact that their subordinates just don’t improve despite being given feedback. Our training program is designed to handle this gap. As managers learn how to give feedback that improves performance, productivity and employee engagement goes up.“The conventional definition of management is getting work done through people, but real management is developing people through work.” – Agha Hasan Abedi

Program Coverage

At the end of the session you will be able to:

  • Identify causes of performance and / or behavior problems and understand how managers sometimes unwittingly contribute to their occurrence.
  • Understand how a manager can impact staff motivation / engagement.
  • Clearly communicate performance and behavior expectations and standards through simple conversations, so staffs do what you want them to!
  • Clearly communicate performance and behavior expectations and standards with new and existing staff (if you need to raise the bar) Identify what effective feedback is; give positive feedback where it is due to maintain high motivation levels; as well as give corrective / developmental feedback when someone’s performance is off track or behavior is inappropriate.
  • Turn potential conflict situations with difficult staff into positive interactions through a. Awareness of own (and others’) natural emotional responses
  • Application of simple techniques and language to maintain control and promote logical discussion
  • Create an action plan documenting the changes you need to make in your role to increase staff motivation; as well as any support you might need to achieve these results.

 Duration

1 day