Blog

Harnessing the Power of Emotions to Lead

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Leaders are human beings, not robots. Which means they experience emotions. But in many organizations, #emotions and #leadership are like oil and water. And being “emotional” can sound the death-knell for your career. And so emotions like fear, anger, disappointment, and confusion are suppressed in the name of being “professional”. However, as the call for […]

Future Skills

What skills will be “in” in 2025?

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2025 is 7 years in the future and given the dizzying pace of change, the skills that I outline may well be obsolete by then. However, looking forward in 2018, in my view the top skills required in 2025 would be:  People savvy Learning agility Digital mindset & adeptness Ability to be centered Creative and […]

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My Network, My Mentor

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The dictionary.com defines mentor as 1. a wise and trusted counselor or teacher. 2. an influential senior sponsor or supporter. #Mentoring traditionally implied a one way interaction from the wise counselor/guide to a naïve follower. However, the world we are living in is metamorphosing so rapidly, the pace of increase in knowledge is mindboggling, as is […]

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What does the 21st century learning facilitator look like?

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Are we as learning facilitators really riding the wave of change that has finally hit the shores of learning? I use the term learning facilitators because that is who we really are. A couple of us learning facilitators at Larks Learning brainstormed to conceptualize how does the 21st century #learning facilitator look like and decided on the […]

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Training retail front-end staff

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Paco Underhill writes in ‘Why we buy’ – “When service is poor, shoppers will find another store; bad service undoes good merchandise, prices and location almost every time”. Customer service means serving and satisfying the customers. And selling means the same. Now broadly three areas impact on a retail salesperson’s ability to provide stellar customer service […]

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Psychometric assessments – Square pegs round holes

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Psychometric assessments – Square pegs round holes Many business managers wonder if all the hype surrounding psychometric testing is just that marketing hype. While not all state it but they do wonder if the money they invest on employee profiling using psychometric tests is worth the money it costs. My sympathies are with them as […]