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My Network, My Mentor

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The dictionary.com defines mentor as 1. a wise and trusted counselor or teacher. 2. an influential senior sponsor or supporter. #Mentoring traditionally implied a one way interaction from the wise counselor/guide to a naïve follower. However, the world we are living in is metamorphosing so rapidly, the pace of increase in knowledge is mindboggling, as is […]

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What does the 21st century learning facilitator look like?

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Are we as learning facilitators really riding the wave of change that has finally hit the shores of learning? I use the term learning facilitators because that is who we really are. A couple of us learning facilitators at Larks Learning brainstormed to conceptualize how does the 21st century #learning facilitator look like and decided on the […]

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Training retail front-end staff

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Paco Underhill writes in ‘Why we buy’ – “When service is poor, shoppers will find another store; bad service undoes good merchandise, prices and location almost every time”. Customer service means serving and satisfying the customers. And selling means the same. Now broadly three areas impact on a retail salesperson’s ability to provide stellar customer service […]

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Psychometric assessments – Square pegs round holes

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Psychometric assessments – Square pegs round holes Many business managers wonder if all the hype surrounding psychometric testing is just that marketing hype. While not all state it but they do wonder if the money they invest on employee profiling using psychometric tests is worth the money it costs. My sympathies are with them as […]

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How to get great participant feedback?

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As all trainers would testify getting great participant feedback is absolutely essential to survival as a #trainer. Each of us has developed our own strategies to build credibility, connect with and engage our participants. We use a plethora of #training methodologies and brush up our content. These are the strategies that we have seen our mentors use and […]

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Top 5 tips to use twitter to learn

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Use Twitter to learn? I was amazed when I encountered that suggestion 5 years ago. Till then, I assumed twitter was used by those who had nothing better to do than advertise what they were currently doing. I looked down on it and its proponents. However the suggestion came from a very learned person, so […]